| Education for Climate

Jim Volp

3 years ago Public

Mr. Williquet,

You asked me to expand on my discussion... (https://education-for-climate.ec.europa.eu/community/discussion/are-you…)

The reason why I suggest to ask this question is that I believe the platform is not easy to use, it is slow, and way too many pop-ups appear. Content is hard to find and basic functionality that one would expect is missing.

What I deem are KPIs are looking pretty bad. What are your KPIs? Are you monitoring them? Does the anticipated evolution of the KPIs vs reality satisfy you? If not, one needs to stop and re-assess the implementation / design.

It is obviously custom-built, so I wonder how the design and implementation was handled... I am a rocket scientist, so have seen my fair share of systems built as attached (famous!) image.

If the resulting system does not match user expectations, re-query those. Imho quite a drastic re-design needs to be undertaken asap. In order to assess where what can be done, the user requirement document and the derived design specification for this platform would be useful to assess. Please share them.

Thank you.

kind regards,

Jim

Jim Volp • 3 years ago

One example: in order to unlock one of the prime features of this platform, you need to do something which is (virtually) impossible:

in order to unlock the national coalition, you need to connect with peers.

But how is that done? Nobody can send other people a Private message I think! "Access denied - You are not authorized to access this page."

No wonder that ALL National coalitions are still locked. After how many days of this platform being used? That's a major KPI failure imho.

I now circumvented this by asking "Request access" on the National page: https://education-for-climate.ec.europa.eu/community/group/20

Try this out for yourself by changing the last digits for your country:
1 = Austria
2= Belgium
3= Bulgaria
etc

I hope this gets National Coalitions of the ground. It is long overdue imho.

kind regards,

Jim

ps Perhaps the process should be better explained on the website. And all required steps should be tested on their feasibility. Thanks.

Jim Volp • 3 years ago

Is it me or does the filtering on more than 1 criterion on the "discover members" page not work? When I combine "Dutch" with "SDG13" I get wrong results: people who do NOT have Dutch listed as a language. Such type of errors on a platform is unnecessary. Why was not an existing platform chosen? OK, obviously not Facebook (they are truly evil), but Slack for example?

Jim Volp • 3 years ago

OK, so the software is from www.getopensocial.com.
They ask good questions btw ( https://www.getopensocial.com/buying-guide/ ):
What are my community goals and audience?
What type of platform do I need?
What is the product and vendor viability?
Does the software offer the capabilities that I need?
How flexible is the community software?
Can the software be integrated with existing systems?
What kind of security does the vendor offer?
Is it within my budget?
What is on my software wishlist?

Frederic WILLIQUET • 3 years ago

Dear Jim Volp These are indeed topics we are working on. They are reasons and solutions for all this (new search coming very soon btw). What about a meeting soon to get your feedback in details and engage the conversation around our platform. We launched only 5 months ago and are always happy to continue including members in our work.
Allow me to come back to you after our 5 may event with some dates. Let's include Karl DONERT in that meeting too. And all other member actually.

Jim Volp • 3 years ago

Great. Looking forward to it.

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